Snr. Manager, Customer Success (SMB) (Hybrid) (Fluent in English)

The Senior Manager of Customer Success (SMB) at KnowBe4 is a pivotal leadership role responsible for overseeing a team of Customer Success Managers dedicated to small and medium-sized business clients. This position is based in São Paulo, Brazil, and operates within a hybrid work environment, requiring fluency in English. The role involves strategic oversight to ensure that the team delivers exceptional customer experiences, drives product adoption, and maximizes customer lifetime value.