SMB Account Manager
ABOUT HANDSHAKE
Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.
In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.
Why join Handshake now:
- Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
- Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions
- Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders
- Build a massive, fast-growing business with billions in revenue
ABOUT THE ROLE
Account Management at Handshake owns Gross Revenue Retention (GRR), Net Revenue Retention (NRR), renewals, and expansion revenue across our customer base.
As an Account Manager, SMB / Mid-Market, you'll own the commercial relationship and growth strategy for a portfolio of approximately 75–130 customers, acting as a strategic commercial owner rather than a contract-execution renewal rep. You’ll be accountable for retaining and growing revenue while helping customers maximize the value of their partnership with Handshake.
You’ll partner closely with Customer Success, Sales, RevOps, Product, Support, Finance, and Legal to develop account strategies, mitigate risk, navigate complex customer needs, and identify opportunities to deepen and expand customer relationships.
This role is ideal for someone who enjoys balancing strategic account management, consultative selling, customer advocacy, and operational rigor. You’ll manage customer...