Service Manager, Miami
The Service Manager at Lucid Motors in Miami will oversee daily operations of the Service Center, managing a team of advisors, technicians, and parts staff. This role is pivotal in building a world-class team dedicated to delivering exceptional customer experiences. The ideal candidate will exemplify leadership, set high standards, and foster continuous improvement within the organization.
Key responsibilities include managing and developing service team members, handling customer interactions, reporting, and overseeing repairs. The Service Manager will evaluate employee performance, provide consistent feedback, and ensure all positions are filled promptly. Additionally, they will address client concerns professionally, ensure compliance with industry standards, and delegate service tasks to ensure timely vehicle repairs.
Candidates must have a minimum of 10 years of diverse automotive service experience, including accountability for key performance indicators such as Customer Satisfaction Index and Repair Completion Time. Experience in managing technician teams, performance management, and training is essential. Strong collaboration, leadership, and organizational skills are required, along with proficiency in Microsoft Office and the ability to learn proprietary software. A valid driver's license with no recent suspensions is also necessary.
Lucid Motors offers a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, as well as vacation and a 401(k) plan. Eligible candidates may also participate in the company's equity program and discretionary annual incentive program, subject to performance and company guidelines.
Joining Lucid Motors means becoming part of a team committed to innovation and sustainability in the luxury electric vehicle market. The company values diversity and provides a dynamic environment where employees can make a significant impact. This role offers opportunities for professional growth and the chance to contribute to the future of mobility.