Service Manager, Houston

The Service Manager at Lucid Motors in Houston will oversee daily operations of the Service Center, managing a team of advisors, technicians, and parts staff. This role is pivotal in building a world-class team dedicated to delivering exceptional customer experiences. The ideal candidate will exemplify leadership, set high standards, and foster continuous improvement within the organization.

Key responsibilities include managing and developing service team members, overseeing customer interactions, reporting, and repairs. The Service Manager will evaluate employee performance, provide consistent feedback, and ensure all positions are filled promptly. Additional duties involve addressing client concerns professionally, ensuring compliance with industry standards, and directing service tasks to guarantee timely vehicle repairs and returns.

Candidates must have a minimum of 10 years of diverse automotive service experience, including accountability for key performance indicators such as Customer Satisfaction Index and repair completion times. Experience in managing technician teams, exceptional collaboration and leadership skills, and a proven track record in customer service are essential. Proficiency in Microsoft Office and the ability to learn proprietary DMS software are also required.

Lucid Motors offers a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, vacation, and a 401k plan. Eligible candidates may also participate in the company's equity program and discretionary annual incentive program, with compensation dependent on individual and company performance.

Joining Lucid Motors means becoming part of a team committed to innovation and sustainability in the luxury electric vehicle market. The company values diversity and provides a supportive environment for professional growth, making it an ideal place for those passionate about shaping the future of mobility.