Service Desk Analyst Intern
CannonDesign is seeking a Service Desk Analyst Intern to join their IT team in St. Louis, Missouri. This role involves providing essential technology support to facilitate the development of design solutions for clients in health, education, and business sectors. As an intern, you'll gain hands-on experience in a collaborative environment, contributing to the firm's mission of reshaping the world through innovative design.
In this position, you'll monitor the Helpdesk by receiving, escalating, and resolving tickets, ensuring timely responses to end-user issues. Your responsibilities will include troubleshooting Windows and Microsoft Office problems for both local and remote users, setting up and coordinating employee equipment, and identifying areas requiring hardware upgrades. Additionally, you'll participate in testing and evaluating hardware and software, adapt existing systems to meet specific needs, and maintain peripherals like printers.
Candidates should be enrolled in an Associate or Bachelor degree program in Information Technology or a related field. Proficiency in MS Windows desktop and Microsoft Office is required. Strong communication skills and innovative thinking are essential, along with the ability to collaborate effectively with the IT team to resolve technical issues in a user-friendly manner.
The hourly wage for this position ranges from $22.50 to $27.50, with eligibility for discretionary bonuses. Employees are offered a comprehensive benefits package, including medical, dental, and vision coverage, flexible spending accounts, voluntary insurances, paid time off, flexible schedules, remote work options, a 401(k) plan, and employee perk programs.
CannonDesign fosters a culture of client adoration, striving for consistent delivery of exceptional service. The firm is committed to equity, diversity, and inclusion, supporting these efforts through the leadership of their DEI Council, Employee Resource Groups, and community initiatives. Open communication and transparency are valued, encouraging employees to share ideas and address challenges collaboratively.