Service Desk Analyst

CannonDesign is seeking a Service Desk Analyst to provide first-line technical support to end users, ensuring the seamless operation of technology systems that support design solutions for health, education, and business sectors. This role involves a blend of technical expertise and customer service, acting as a liaison between end users, the IT department, and external vendors.

Key responsibilities include offering end-user support for local and remote users, managing support tickets across various levels, and overseeing the configuration and maintenance of architecture and engineering-specific applications. The analyst will also monitor system performance, implement security measures, and perform regular maintenance tasks to ensure optimal system functionality.

Candidates should have a minimum of two years of related IT experience, with a preference for a Bachelor's degree in Information Technology or a related field. Proficiency in Microsoft Windows desktop and server environments, Microsoft Office, and VMware vSphere is required. Strong communication skills and the ability to resolve technical issues in a user-friendly manner are essential.

While specific compensation details are not provided, CannonDesign offers a comprehensive benefits package, including medical, dental, and vision coverage, flexible spending accounts, paid time off, and a 401(k) plan. Employees also have access to remote work options and employee perk programs.

CannonDesign fosters a culture of innovation and inclusivity, emphasizing Living-Centered Design to address complex challenges. The firm is committed to equity, diversity, and inclusion, supporting these initiatives through various councils and employee resource groups.