Senior Technical Account Manager
The Senior Technical Account Manager (TAM) at Lighthouse is a pivotal role within the Commercial team, focusing on managing a portfolio of complex and high-value accounts. This position requires a blend of technical expertise and commercial acumen to drive customer adoption, retention, and growth. The Senior TAM collaborates closely with Account Executives to develop and execute account strategies, ensuring that Lighthouse's AI-driven solutions deliver measurable business value to clients.
In this role, the Senior TAM is responsible for owning the technical relationship across assigned accounts, proactively identifying adoption gaps, technical risks, and expansion opportunities. They provide insights into usage, adoption, and return on investment to support renewals and commercial discussions. Additionally, the Senior TAM leads or contributes to quarterly business reviews, adoption assessments, and executive customer engagements, tailoring their approach based on account value and complexity.
Candidates for this position should possess deep knowledge of Lighthouse's products, integrations, data structures, and AI capabilities. A strong understanding of business intelligence data structures, market codes, and common data-quality issues is essential. Experience with APIs, data flows, and property management system/channel integrations is also important. The role demands the ability to translate technical capabilities into business outcomes and to drive the adoption of advanced functionalities and AI features.
While specific compensation details are not provided, Lighthouse offers a dynamic and inclusive work environment. The company values collaboration, innovation, and personal growth, providing opportunities for employees to contribute meaningfully to the organization's mission. Lighthouse's commitment to diversity and inclusion fosters a culture where all team members can thrive.
Joining Lighthouse means becoming part of a forward-thinking company that is revolutionizing the hospitality industry through AI-driven solutions. Employees are encouraged to bring their best work, stay curious, and deliver excellence. The company emphasizes meaningful work, teamwork, and a fun, energetic culture, making it an exciting place to advance one's career.