Senior Technical Account Manager, Cash App Pay & Afterpay
Block is seeking a Senior Technical Account Manager to support Cash App Pay and Afterpay merchants across North America. This role involves serving as a trusted technical partner to major merchants, ensuring their health, growth, and optimal utilization of Cash App Pay and Afterpay capabilities. The position sits at the intersection of product, engineering, solutions engineering, go-to-market, and merchant success teams.
Key responsibilities include identifying and acting on post-sales growth opportunities within the merchant portfolio, partnering with Account Management to increase gross payment volume and feature adoption, and delivering measurable commercial outcomes. The role also involves providing education to merchants and internal teams on Cash App Pay and Afterpay features, conducting quarterly technical reviews, and collaborating with Solutions Engineering to ensure seamless pre-sales to post-sales handoffs. Additionally, the Senior Technical Account Manager will work cross-functionally to provide technical and operational solutions that enhance the merchant experience.
The ideal candidate will have senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce. Prior hands-on technical experience is essential, including proficiency in HTML, CSS, and JavaScript to analyze and resolve integration issues on merchant websites and in-store terminals. Strong communication skills are required to effectively collaborate with both technical and non-technical stakeholders. Experience with integration health monitoring, root-cause analysis, and implementing preventative measures is also important.
Block offers a comprehensive benefits package designed to empower employees to do their best work while building the life they want. Benefits include remote work options, medical insurance, flexible time off, retirement savings plans, and modern family planning support. The company is committed to creating an inclusive workplace and provides reasonable accommodations to disabled applicants throughout the recruitment process.
Joining Block means becoming part of a company that values innovation, collaboration, and impact. With a culture geared toward these principles, employees have the opportunity to contribute to building a significant and lasting business that helps sellers worldwide. The company supports professional growth and development, offering resources and opportunities to advance within the organization.