Senior Salesforce Systems Analyst
KAYAK, part of Booking Holdings (NASDAQ: BKNG), is a leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.
As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.
ABOUT POSITION:
We are looking for a Salesforce Administrator to support Commercial, Finance, Operations and Analytics functions on our highly developed KAYAK Salesforce instance.
Administrator responsibilities include org management, data manipulation, deployments, supervision of the support queue, and requirements gathering and configuration for small-to-medium size enhancements.
You will report into our Salesforce Product Owner as the designated system administrator and work alongside our talented and helpful team of Salesforce engineers and specialists.
This role will be required to work from our London office at least 3 days per week.
IN THIS ROLE YOU WILL:
- Handle routine changes to user access, org settings, automation logic, custom metadata, and configuration of objects, fields and features.
- Supervise and support maintenance of the Salesforce user support queue in Jira, delegating direct management of most support tickets to the junior analyst and guiding the way on effective support processes.
- Perform frequent data manipulation in the Salesforce Data Loader and in Excel.
- Develop familiarity with other applications adjacent to Kayak Salesforce such as NetSuite, Google Ad Manager, DocuSign and Conga, in order to provide compreh...