Senior Regional Manager, Customer/ Partner Operations (Based in Seoul) 

The Senior Regional Manager, Customer/Partner Operations, is a leadership role based in Seoul with Agoda, a global leader in online travel and accommodation services. This position is part of Agoda’s Customer Experience Group, which plays a crucial role in ensuring positive interactions with both customers and partners in the region. The role involves collaborating closely with global and regional leadership, setting strategic goals, and supporting Agoda’s continued growth across key Asian markets.

In this capacity, the Senior Regional Manager oversees the operational performance of the customer and partner experience teams, ensuring high-quality service delivery across multiple channels. The responsibilities include monitoring and improving key metrics such as customer satisfaction, efficiency, and quality. The manager also leads initiatives aimed at process optimization, manages escalated issues, and ensures alignment with company policies and compliance standards.

Ideal candidates will have a demonstrated track record in managing large, complex teams in customer service or partner operations, preferably within the technology or travel sectors. Strong analytical abilities, excellent communication skills, and experience in developing and implementing scalable operational processes are critical. Advanced English proficiency and the ability to work effectively in a fast-paced, multicultural environment are essential. Experience in regional or cross-functional roles is highly valued.

Agoda offers a competitive compensation package, including performance-based bonuses, health and wellness benefits, and professional development programs. Employees enjoy access to a multicultural workplace, dynamic career advancement pathways, and numerous opportunities for personal and professional growth.