Senior Product Manager, Servicing

About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.
 
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Senior Product Manager, Servicing – Customer Experience will own the end-to-end customer experience for servicing journeys, with an initial and deep focus on delinquency and at-risk customers. This role is responsible for designing scalable, compliant, and empathetic solutions that help customers self-serve, recover successfully —while reducing operational cost and complexity.
 
This PM will work at the intersection of customer experience, servicing operations, risk outcomes, and AI-powered automation, partnering closely with Engineering, Data, Servicing Operations, Legal/Compliance, and Portfolio Management. Success in this role is measured not only by experience quality, but by tangible improvements in delinquency outcomes, self-service adoption, and cost-to-serve.