Senior Manager, Account Management
As the Senior Manager of Account Management at Flex, you will lead a team of Account Managers and oversee a portfolio of the company's most strategic partners. This role is pivotal in driving partner success and revenue growth by ensuring high retention rates, fostering expansion, and delivering long-term value across existing accounts. Flex is a growth-stage FinTech company headquartered in New York City, dedicated to revolutionizing the rent payment experience by offering users flexible payment schedules that align with their financial needs.
In this position, you will be responsible for owning and growing a portfolio of mid-market and enterprise accounts, managing renewals, upsells, cross-sells, and expansion revenue. You will develop and execute account plans to identify growth opportunities, build and maintain strong senior-level relationships within partner organizations, and lead executive business reviews and strategic planning conversations. Additionally, you will lead, coach, and develop a team of Account Managers, setting clear performance expectations and fostering a collaborative, high-performance team culture.
The ideal candidate will have 8–12+ years of experience in Account Management, Partner Success, Business Development, or related roles, with at least 3+ years in people management. A proven track record of driving retention and expansion within existing customer or partner portfolios is essential. Experience managing complex, multi-stakeholder relationships in B2B, B2B2C, FinTech, PropTech, or SaaS environments is highly desirable. Strong commercial acumen and the ability to identify and close growth opportunities post-sale are also key qualifications.
Flex offers a dynamic work environment where innovation and collaboration are highly valued. Employees have the opportunity to contribute to a mission-driven company that is transforming the rent payment landscape. The company supports professional growth and development, providing a platform for employees to advance their careers while making a meaningful impact on the financial well-being of renters.