(Senior) Key Account Manager (f/m/d)

bunch is building the backbone of private markets, combining exceptional expertise, operational excellence, and frictionless technology. The platform enables funds and private investors to seamlessly and securely set up and manage their investment entities.

To expand our core team, we are seeking a passionate and driven Key Account Manager who wants to play a pivotal role in scaling our business and transforming private markets. You will work closely with the Customer Success Team and will report directly to our Head of Customer Success.

HOW THE ROLE CONTRIBUTES TO THE COMPANY’S VISION

Customer experience is central to our mission. As we scale into new markets and expand our product capabilities, we need a dedicated partner for our fund managers and investors—someone who elevates every interaction and turns exceptional service into measurable growth.

In this role, you will shape how our customers experience bunch, strengthen long-term relationships, and directly influence retention, expansion, and market reputation.

TOP RESPONSIBILITIES

- Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints.

- Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance.

- Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements.

- Own and optimise key customer metrics, including NPS, retention, NRR,, and escalation management.

- Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.

WHAT YOU SHOULD BRING

- 3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.

- Ability to manage complex, high-value customer relationships a...