Senior GTM Strategy & Ops Manager (Deployment)

WHO WE ARE

Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.

At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.

Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.

We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.

Role Overview

At most software companies, the deal is won in the demo and lost in the implementation. The product looks great in a controlled environment, the contract gets signed, and then the customer spends the next six months fighting to get it actually working.

Serval is the opposite. We deploy within the customer’s existing systems during the pilot, so they can actually begin automating their IT processes pre-purchase… the ultimate conviction-builder. Once they’ve signed with us, we continue partnering with them to deploy new use cases and train them on how to make the entire company builders on Serval. The value that they get from Serval will be drive...