Senior Director, Engineering
The Senior Director of Engineering at Intercom is an executive leadership role that oversees multiple engineering teams, driving strategic technical direction and execution across the company. This position is based within Intercom, a fast-growing customer communications platform that serves thousands of businesses worldwide, aiming to improve customer engagement and business messaging. Working closely with leaders from product, design, and other engineering groups, the Senior Director plays a pivotal role in advancing Intercom’s technical vision while ensuring operational excellence at scale.
A primary responsibility of the Senior Director of Engineering is to lead and develop a talented group of engineering managers and senior engineers. The role involves setting long-term technical strategies, allocating resources effectively, and mentoring emerging leaders in the organization. Day-to-day activities include high-level architectural decision making, collaborating on product roadmaps, and ensuring teams deliver robust, scalable software solutions on schedule and within budget. As a senior leader, this role also advocates for engineering best practices and fosters innovation across the engineering organization.
Candidates for this position should have considerable experience managing large engineering teams in high-growth technology environments, ideally within SaaS or platform-based businesses. Essential qualifications include a strong technical background in software engineering, demonstrated leadership with multiple engineering teams or departments, and a proven ability to scale systems and infrastructure. Exceptional communication, organizational, and decision-making skills are required, as is a track record of attracting, retaining, and developing technical talent.
Intercom offers competitive compensation packages, including equity, health and wellness benefits, generous paid time off, and opportunities for professional development. Additional perks such as remote work flexibility, modern offices, and company-sponsored events contribute to a supportive and dynamic work environment.
Intercom’s culture is centered on innovation, collaboration, and personal development, providing employees with avenues for rapid career growth and the chance to have a significant impact on a global product. The company values diversity and inclusion, and actively seeks leaders who bring new perspectives and help drive a positive organizational culture.