Senior Deal Operations Specialist (East and Central Coast Preferred)
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The Senior Deal Operations Specialist is a crucial part of a high-performing team responsible for enabling efficient, accurate, and strategic deal execution across the sales organization. This role's main focus is Deal Desk Operations (driving deal strategy, pricing approvals, and contract redlines). During Month & Quarter end this role will support the Ready-to-Close process and provide quoting support)
This team member ensures operational excellence while partnering cross-functionally with Sales, Finance, Legal, RevOps, and Marketplace teams to accelerate revenue and mitigate risk.
RESPONSIBILITIES
Operational Team Lead
- Help lead & coach the team on Deal Operations, Deal Desk functions, and best practices.
- Drive a culture of accountability, continuous improvement, and customer-centric support.
- Monitor team workload and capacity, ensuring balanced distribution of cases and
identifying opportunities to optimize workflows and eliminate bottlenecks.
- Collaborate with cross-functional stakeholders (Sales, Legal, Finance, Product) to resolve systemic issues and improve handoffs between teams.
- Lead initiatives to automate repetitive tasks and implement tools that enhance team productivity and reduce manual work.
- Monitor deal cycle times, approval turnaround, and booking accuracy.
Order Operations Oversight
- Ensure accurate and timely quoting support for Sales, including complex pricing structures.
- Maintain data integrity within CRM and quoting systems.
- Identify and eliminate process bottlen...