Senior Customer Success Manager
About the role
As Lean scales into a multi-product, verticalized GTM organisation, we’re hiring a Senior Customer Success Manager (CSM) to anchor and scale our Trading & Gaming vertical alongside the VP of GTM – Trading & Gaming.
This role owns the post-sale lifecycle, expansion strategy, and operational success of Lean’s largest and most complex customers across the UAE and KSA;including brokerages, crypto exchanges, trading platforms, gaming operators, wallets, and high-frequency transaction businesses.
You will work hand-in-hand with the VP of GTM – Trading & Gaming as the senior CS counterpart: translating GTM strategy into execution, ensuring customers activate, scale, and expand their use of Lean’s infrastructure. This is a commercial CSM role with direct ownership of retention, expansion, and long-term account health in one of Lean’s most dynamic, high-throughput verticals.
About Lean
Lean is building the fintech infrastructure platform that catalyzes the next generation of payments and fintech solutions in the region. Our solutions range from open banking and open finance connectivity, account-to-account payments, credit decisioning capabilities, and cross-border stablecoin-powered payments. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user’s bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.
Backed by top-tier global investors, including General Catalyst, Sequoia, and Shorooq, and having recently raised $67.5M in Series B funding, we’re building the rails for Open Finance in MENA. We’re trusted by 350+ clients across the UAE and Saudi Arabia, including the likes of Binance, IG Group, and many more, making it the region’s most valuable Open Banking platform.
We are building modern infrastructure and rails for M...