Senior Customer Success Manager - ASEAN (Mandarin Speaking)
Our Customer Success team is insatiably curious and adept at problem-solving. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We’re also extremely collaborative and work cross-functionally to share the insights we learn from our customers. Within the private sector segment, our team is driven by our mission to make the world a safer place by supporting customers that track and investigate illicit activities involving cryptocurrency like human trafficking, terrorist financing, and money-laundering.
The Senior Customer Success Manager serves as a solutions expert and trusted advisor, proactively assisting assigned customers in maximizing their investment in Chainalysis. This role is instrumental in driving the adoption and consumption of Chainalysis solutions, thereby enabling customers to achieve organizational goals and objectives.
In this role, you'll:
- Facilitate the onboarding of new customers, ensuring that our solutions align with their stated objectives.
- Engage proactively with customers to comprehend their technical challenges, strategic goals, and to identify optimal leverage points for Chainalysis solutions.
- Maintain a comprehensive understanding of Chainalysis solutions and their integration/interoperability within assigned customer environments.
- Provide proactive advice, strategic guidance, and mentorship to assist Chainalysis customers in maximizing the value and performance of our solutions.
- Ensure customer configurations adhere to recommended best practices.
- Cultivate trusted relationships with relevant technical and management stakeholders within assigned accounts.
- Act as a customer advocate, ensuring the swift and efficient resolution of issues.
- Serve as the voice of the customer for the product management and engineering teams.
- Ability to independently lead and conduct workshops, product demonstrations and knowledge transfer sessions
- C...