Sales Operations Manager - Retention

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

We’re looking for a Sales Operations Manager to be the operational engine behind our Customer Success and Retention teams. This role partners closely with leaders to shape process, insights, tooling, and planning so we can scale a repeatable, data-led approach to retention and expansion. While it’s an individual contributor role, you’ll lead cross-functional initiatives, influence at multiple levels across MYOB, and help turn customer outcomes and long-term value into a disciplined operating rhythm.

Key Objectives:
- Act as a strategic operational partner to Customer Success and Retention leaders, bringing structure, insight and rigour to how these teams plan, execute and scale week-to-week.
- Design and own revenue and retention insights, building and managing dashboards and reporting across metrics like NRR, GRR, churn, expansion and product adoption to enable fast, data-led decisions.
- Lead retention forecasting and planning, partnering with Finance and leadership on forecasting, cohort analysis and customer segmentation to inform planning cycles and investment deci...