Robot Operations Manager (Global Allocation & Compliance)
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
WHO WE ARE
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
JOB OVERVIEW
The Robot Operations Manager is responsible for global fleet allocation, readiness, and regulatory alignment across all Serve markets. This role ensures that each neighborhood and city launch receives the right robot count, at the right time, with the right capabilities to meet demand and comply with local requirements. They’ll be the connective tissue between Expansion, Policy, Hardware, and Ops—owning the source of truth for global robot allocation.
XF Teams: Fleet Maintenance, Supply Chain, Hardware, Policy, Product, Data analyst, Ops
JOB DUTIES
- Model, forecast, and recommend robot allocations for all new and existing markets.
- Maintain the master allocation calendar tied to supply chain, repairs, upgrades, and city launch timelines.
- Partner with Supply Chain to ensure hardware availability aligns with market launch sequencing.
- Maintain a live database of regulatory requirements for every operating area (speed limits, sidewalk ru...