Retail Administrator

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RETAIL ADMINISTRATOR | M-KOPA JOHANNESBURG

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You keep things from falling apart — and most people don't even notice, because when you do your job well, everything just works. Leases get renewed before they lapse. Claims get submitted before the window closes. Contractors show up briefed, quotes are organised, and the paperwork trail is clean enough that nothing ever gets disputed. You know this work intimately. And you probably also know that not every organisation you've supported has been doing something that genuinely matters.

This one is.

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The operation you'd be supporting

M-KOPA exists to extend financial access to people who have historically been locked out of it. Seven million customers across Africa have now accessed credit, smartphones, solar energy, and electric mobility through our model — and 55% of them were accessing formal financial services for the very first time. We've unlocked more than $2 billion in credit, with 86% of customers reporting a measurable improvement in their quality of life. We employ more than 2,300 people and work with 35,000 agents.

That network doesn't sustain itself. Behind every store, every lease, every insured asset, and every new build is a set of administrative processes that either hold or break under pressure. This role holds them.

Why this moment

If you've seen M-KOPA hiring across multiple functions recently, that's not coincidence — it's intentional. We're on a deliberate path from 7 million customers toward 10 million, and the physical retail and warehouse infrastructure supporting that growth needs to keep pace....