Renewal Specialist Admin (Hybrid) (Position located in São Paulo, Brazil)

The Renewal Specialist Admin position at KnowBe4 is an integral part of the customer success and sales operations team, based in São Paulo, Brazil. KnowBe4 is a global leader in security awareness training and simulated phishing platforms, helping organizations manage the ongoing problem of social engineering. The role operates within a dynamic and rapidly growing environment, supporting the company's expansion in the Latin American market through both remote and on-site work.

The primary responsibilities include managing customer renewal processes, collaborating closely with the sales and customer success teams to ensure timely and accurate processing of contract renewals. The Renewal Specialist Admin is expected to maintain detailed records, update CRM systems, track renewal cycles, and communicate directly with clients regarding terms, extensions, and other contractual details. Day-to-day tasks also involve generating renewal quotes, handling administrative documentation, and supporting account managers in maintaining high customer retention rates.

Candidates for this role should have experience in sales operations, administrative support, or customer success, preferably within the software or SaaS industry. Excellent organizational skills, attention to detail, and proficiency with CRM and sales productivity tools are required. The ideal applicant should be fluent in both Portuguese and English, possess strong communication skills, and demonstrate the ability to multitask and prioritize effectively in a fast-paced environment.

KnowBe4 offers a competitive compensation package, hybrid work flexibility, and a comprehensive benefits program. Employees enjoy access to ongoing professional development, wellness programs, and performance incentives, supporting both career growth and personal well-being.

The company fosters an innovative and collaborative workplace culture that emphasizes continuous learning, teamwork, and professional growth. With opportunities for advancement in a rapidly expanding sector, this role is ideal for individuals seeking to develop their careers in a supportive and engaging environment.