Relocate to SF: Senior Product Marketing Manager
Notice: This is an on-site role based in San Francisco, California. Relocation is required, and we're happy to discuss timing and support during the process.
AT PYLON, WE'RE BUILDING THE FUTURE OF B2B POST SALES.
We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.
We’re backed by a16z, BCV, General Catalyst, Y Combinator.
Currently more than 1300 companies including Linear, Cognition (makers of Devin), Modal Labs, and run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List
WHAT YOU’LL DO:
Positioning & Messaging
- Define how Pylon is positioned in the B2B support market — against Zendesk, Intercom, and Salesforce
- Own the core messaging framework: what we say, who we say it to, and why it lands
- Translate deeply technical AI product capabilities into clear, compelling value for buyers who are navigating a fast-shifting market
- Develop segment-specific messaging for Pylon's primary buyers: Head of Support, VP of Customer Success, CTO at growth-stage B2B SaaS companies
Sales Enablement
- Build the assets sales actually uses: pitch decks, one-pagers, demo scripts, objection handling guides, and battlecards
- Create crisp competitive intelligence that helps AEs win in competitive deals
- Partner with sales leadership to understand where deals stall and build materials that unstick them
- Own enablement for new rep onboarding and ongoing product education as the roadmap evolves
Launches & GTM Moments
- Lead go-to-market planning and execution for major product launches — from AI agent capabilities to new channel integrations to pricing changes
- Coordinate across demand generation, content, product, and sales to ensure launches land with impact for both net new acquisition and...