Relationship Manager (B2B SaaS)
The Relationship Manager at Mitratech is responsible for building, managing, and growing the company's partner ecosystem. This role serves as the primary point of contact for strategic partners, driving partner engagement, enablement, and program execution. The Relationship Manager works cross-functionally with Sales, Professional Services, and Product teams to ensure partners are equipped to deliver value to clients and contribute to Mitratech's growth objectives.
Key responsibilities include managing and growing a portfolio of strategic partners by defining program goals, engagement models, and success metrics. The Relationship Manager develops and executes partner onboarding, enablement, and certification programs to ensure partners can effectively represent and deliver Mitratech solutions. Regular business reviews, tracking joint pipelines, and identifying opportunities to deepen engagement are also essential duties. Collaboration with Sales and Professional Services to support partner-sourced and partner-influenced deals is crucial, ensuring smooth handoffs and strong delivery outcomes. Additionally, the role involves tracking and reporting on partner program KPIs, building trust-based relationships with partner stakeholders, and resolving partner program issues.
The ideal candidate holds a bachelor's degree and has over three years of experience in relationship management within a B2B SaaS environment. Excellent verbal and written communication skills are required, with the ability to build relationships, influence without authority, and drive alignment across internal and external stakeholders. The candidate should be comfortable engaging with partner stakeholders and internal executives, presenting program updates, business reviews, and strategic recommendations. A highly self-directed individual capable of managing multiple partner relationships and program initiatives simultaneously in a fast-paced environment is preferred. Experience working cross-functionally with remote and distributed teams across Sales, Professional Services, and Product is also desirable. Strong organizational skills and experience with CRM and partner management platforms, such as Salesforce or PartnerStack, are advantageous.
Mitratech offers a competitive compensation package, including a base salary commensurate with experience, performance-based bonuses, and comprehensive benefits. Employees enjoy health, dental, and vision insurance, a 401(k) retirement plan with company matching, and generous paid time off. Professional development opportunities, including training programs and conferences, are also provided to support career growth.
Mitratech fosters a collaborative and inclusive company culture that values innovation and continuous improvement. Employees are encouraged to take initiative and contribute to the company's success. With a focus on work-life balance and employee well-being, Mitratech provides a supportive environment for professional growth and development.