Quality Assurance Operations Team Leader

The Quality Assurance Operations Team Leader at Cermaticom plays a pivotal role within the Operations Team, focusing on minimizing risk, detecting and preventing fraud, and enhancing the quality of all agents. This position is integral to maintaining and improving the company's operational standards and ensuring compliance with regulatory requirements.

Key responsibilities include monitoring and overseeing the overall Quality Assurance process, liaising with the QA Operations Manager on daily operations, reviewing and updating quality assurance policies and procedures, and developing corrective and preventive actions. The role also involves updating internal policies and standard operating procedures based on new regulations, preparing reports to communicate quality activity outcomes, identifying and organizing training to meet quality standards, coordinating with other departments, conducting internal and external calibrations, and monitoring and developing team performance, including providing coaching as needed.

Candidates should possess a bachelor's degree in any major and have a minimum of one year of experience as a Supervisor, Team Leader, or Officer in quality assurance or internal audit within the banking, multifinance, or fintech sectors. Essential skills include honesty, strong interpersonal abilities, attention to detail, leadership capabilities, effective communication, and proficiency in Microsoft Excel. The position is open to individuals up to 35 years old, regardless of gender.

Cermaticom offers a dynamic work environment where employees are encouraged to develop their skills and advance their careers. The company values integrity, collaboration, and continuous improvement, providing opportunities for professional growth and development within the rapidly evolving fintech industry.