Product Solutions Lead
About EliseAI
At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
- Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
- Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.
About The Role
As a Product Solutions Lead, you will combine technical depth, customer empathy, and people leadership. You will serve as a product subject matter expert while managing and developing a team of 3–5 Product Solutions Analysts.
You will be responsible for ensuring high-quality technical investigations, strong customer communication, and consistent execution standards across the team. This role requires strong analytical thinking, operational rigor, and the ability to coach and elevate others in a fast-paced environment.
Key Responsibilities
- Serve as a subject matter expert and escalation point across EliseAI’s product suite, investigating complex technical issues (SQL, logs, APIs) and identifying root causes with clear business impact
- Partner cross-functionally with Customer Success, Product, and Engineering to drive efficient issue resolution and inform roadmap decisions
- Manage and develop a team of 3–5 Produc...