Product Manager / Senior Product Manager, Growth

WHO WE ARE

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

ABOUT YOUR ROLE

You'll join our Product Growth team to help build the mechanics that turn Heidi users into Heidi advocates.
Growth at Heidi isn’t about metric hacks or dark patterns. It’s about deeply understanding why users love Heidi and protecting and strengthening that at every touchpoint. You’ll work on some of the most important problems in the business. Every improvement you ship compounds across our entire user base.
You'll get reps across the full funnel — from distribution and virality to activation and monetisation — while developing the analytical rigour and product intuition that defines great PMs.

WHAT YOU’LL DO:

- Define the approach and strategy for your pod (Distribution, Engagement, Monetisation, or First Time Experience).

- Develop a clear understanding of Heidi’s future state and identify the obstacles between today and making that vision a reality.

- Partner closely with Product, Design, and Engineering to ship quickly and measure rigorously.

- Analyse user behaviour to uncover friction points and opportunities across the user journey.

- Run experiments to improve key metrics such as signup conversion, week two retention, feature adoption, and self serve reven...