Principal Engineer
As a Principal Engineer at Intercom, you will lead the definition and execution of key strategic initiatives within the engineering organization. This role involves both back-end and front-end development, working closely with designers, product managers, researchers, and data analysts to deliver impactful solutions. You will also play a pivotal role in coaching and mentoring other engineers, partnering with Group Engineering Managers on technical strategy and leadership.
Your primary responsibilities will include driving key strategic projects with autonomy, providing assessments of project progress, risks, and challenges to guide resource allocation and prioritization. You will contribute to our technical architecture to ensure scalability and availability, participate in all phases of software development from ideation to implementation, and utilize industry-leading tools to enhance development efficiency. Additionally, you will actively engage in hiring, mentoring, and the career development of other engineers, while raising the bar for technical standards, performance, reliability, and operational excellence.
The ideal candidate will have significant experience in building SaaS products, demonstrating a substantial impact on product development and team dynamics. Deep knowledge of a high-level programming language, such as Ruby, Python, or Perl, is essential, along with experience in distributed systems. A minimum of two years as the primary technical leader for a team is required, as well as a proven track record of collaborating directly with technical leaders, product teams, and designers to deliver value to customers or users.
Intercom offers a competitive salary and equity in a fast-growing startup, with regular compensation reviews to reward great work. Benefits include a pension scheme with up to 4% match, comprehensive health and dental insurance for you and your dependents, flexible paid time off, and paid parental leave. The company provides a fully stocked kitchen and serves lunch every weekday, ensuring a comfortable and supportive work environment.
Intercom fosters a radically open and accepting culture, emphasizing collaboration and personal growth. The company operates on a hybrid working policy, expecting employees to be in the office at least three days per week to maintain strong connections and a vibrant culture. This environment offers significant opportunities for professional development and the chance to work on impactful projects that reach a global audience.