Prescriptions Coordinator

About the role

The role of the Prescription Coordinator is based onsite at our London office and sits within the wider Operations Team. The position requires a dynamic, adaptable, and patient-centric individual who thrives in a fast-paced environment and enjoys solving problems on the go.

As part of this role, you will be responsible for physically transporting paper prescriptions between our London office and Reading Pharmacy. Therefore, you will need to be comfortable navigating London’s transport network, handling unexpected delays, and ensuring timely and secure delivery of prescriptions. A monthly travel card will be provided to cover all work-related travel.

This position operates on a rotating shift pattern; one week from 07:30 to 16:30, followed by the next week from 09:30 to 18:30. This will ensure consistent coverage across core operational hours.

Key responsibilities

- Transport prescriptions between the London office and Reading Pharmacy, ensuring accuracy, confidentiality, and timeliness

- Answering patient queries by telephone and email

- Maintain patients’ electronic health records

- Maintaining full and accurate record of prescriptions

- Work closely with the pharmacy and clinical teams to ensure smooth dispensing and delivery of medication to patients

- Updating patients with any changes in their prescription

- Working with partner pharmacies to ensure prescriptions sent externally are delivered and dispensed correctly

- Support clinicians working in the service with operational queries

- Liaise with product and tech support team on technical issues

- Work closely with line manager and wider team on service improvement

- Shift based and flexible working maybe required from time to time

Skills, Experience, and Qualifications

- Min 2 years’ experience in an administrative, operations, or coordination role; ideally in a fast-paced environment

- Proven ability to manage multiple tasks and priorities while maintaining ac...