People Strategy & Operations

Collections today works like an emergency room. The doctors carry too many patients, everyone arrives at their worst moment, and nobody has their chart. We're making it primary care. January personalizes interactions and optimizes decisions across every stage of consumer credit. We started in the hardest, most broken stage, because if it works there it works anywhere.

Most consumers want to pay what they owe. They want a way out, not a break. We've serviced over $20 billion in debt across more than 20 million consumers. We see more people with charged-off loans each year than all but the top five US banks. Those consumers rate us about 50% higher than the banks that lent them the money. Creditors net over 30% more because we collect more and charge less.

Most AI strips the human out of the work. We use it to make someone's hardest financial moment more human. The more human we make it, the more people recover. Now we're moving upstream, catching people before they default and building across every stage of the consumer credit lifecycle. The consumer in collections today is the consumer who gets approved tomorrow.

As our People Strategy & Operations Lead, you’ll build the systems, programs, and infrastructure that enable January to scale without compromising the employee experience. You’ll own the operating foundation of our people function, from core HR operations to the programs and analytics that help us continuously improve how we work. Your mission is to make the employee experience seamless, thoughtful, and scalable so our people can focus on doing their best work as the company grows.

ABOUT THE ROLE

You'll own the employee lifecycle end to end, from the moment someone accepts an offer through the day, if it comes, that they leave. You'll support the semi-annual performance cycle and the annual comp cycle, manage leaves and accommodations, and be the continuous link between outside counsel and any employee working through a visa case — work that...