Patient Services Associate, UK

We’re the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.

We're doing diagnostics differently, with solutions tailored to both patients and providers, all backed by our technology and world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers.

We’re looking for a Patient Services Associate at an exciting time - our B2B platform is expanding rapidly across insurance, medico-legal and consultant verticals, we’re now offering 10+ scan types, and working with 200+ UK imaging centres. We’ve raised over $100m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY.

WHAT YOU WILL BE GETTING INVOLVED IN:

As a Patient Services Associate, your role is to be the external face of the company, handling patient enquiries, collaborating with referrers, and contacting imaging sites to assist with scheduling, ensuring we deliver our services both efficiently and excellently. You’ll be passionate about providing a fantastic service, and you’ll work cross-functionally with internal and external teams to contribute to team success. You’ll report to the Head of Patient Services to help drive a fantastic patient experience across the business.

As an early-stage business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:

- Managing customer experience through the end-to-end pathway; this is from booking to completion of the scan and everything in between

- Awareness of GDPR and Information Security to support keeping patient data safe

- Delivering a great experience across all communi...