Operations Associate Specialist - Freelance Project

The Operations Associate Specialist will join our dynamic team to manage and validate data queues, review supporting documentation, and communicate with loan servicers. This role is integral to ensuring seamless operations and client satisfaction within our organization.

Key responsibilities include reviewing and validating employee loan information for accuracy and compliance, conducting thorough reviews of participant and employer-submitted materials, managing and responding to inquiries in the operations and support inbox, coordinating with student loan servicers to resolve discrepancies, supporting monthly invoicing processes, collaborating with internal departments to improve processes, and maintaining high attention to detail to ensure consistent operational excellence.

Candidates should have 1-3 years of experience within the operations sector, familiarity with the financial services industry, proficiency with Zendesk, strong verbal and written communication skills, exceptional organizational abilities, a willingness to learn and adapt, experience in high-volume, detail-oriented environments, and a collaborative mindset.

This freelance position offers an hourly rate of $5, with working hours from 8am to 5pm ET. The role provides an opportunity to work remotely, offering flexibility and the chance to collaborate with a diverse team.