Operational Training Specialist (Fraud & Financial Crime)

Capital on Tap is seeking an Operational Training Specialist to join their Support Services team in Manchester. This role focuses on designing and delivering training programs for financial crime, fraud, and disputes teams, ensuring frontline colleagues are equipped to handle cases in compliance with legal, regulatory, and internal standards. The position requires a hybrid work arrangement, with three days per week in the office.

Key responsibilities include developing and facilitating training sessions on fraud typologies, financial crime risks, and dispute handling. The specialist will collaborate with stakeholders to identify training needs, translate complex regulatory requirements into clear training materials, and manage the lifecycle of training content and departmental documentation. Additionally, the role involves evaluating training effectiveness through performance metrics and staying updated on emerging fraud trends and regulatory changes.

Candidates should have proven experience in Learning & Development or Real-Time Coaching within a fast-paced Customer Operations environment, with exposure to financial crime, fraud, or disputes. A strong understanding of financial crime, fraud typologies, and dispute handling is essential. The ideal candidate will possess exceptional organizational skills, the ability to simplify complex processes into engaging training materials, and experience in evaluating training effectiveness using performance metrics.

Capital on Tap offers a comprehensive benefits package, including private healthcare with dental and optician services, worldwide travel insurance, an anniversary reward scheme, a salary sacrifice pension plan with up to a 7% match, 28 days of holiday plus bank holidays, an annual learning and wellbeing budget, enhanced parental leave, a cycle to work scheme, a season ticket loan, six free therapy sessions per year, and dog-friendly offices.

The company fosters a dynamic and inclusive culture, emphasizing values such as innovation, speed, teamwork, ownership, and continuous feedback. Employees are encouraged to pilot new ideas, act swiftly, support one another, take ownership of tasks, and engage in regular feedback to promote personal and professional growth.