π§πͺ π§πͺ Operational Onboarding Manager (CSS) - Belgium
YOU. BETTER. WITH ALAN.
Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.
Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.
By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities.
We partner with tens of thousands of companies across France π«π·, Spain πͺπΈ, Belgium π§πͺ, and Canada π¨π¦, serving over a million members.
HOW WE WORK: OUR LEADERSHIP PRINCIPLES
- Mission is the Boss β We think long-term and are methodical optimists who take risks, seeking our mission's success above all else.
- Distributed Ownership β Accountable enlightened despots: everyone owns their decisions and results.
- Radical Transparency β All information is accessible and written-first, so everyone can make the best decisions asynchronously.
- Always Growing β Direct, positive, and caring feedback, combined with self-growth ownership.
π THE CHALLENGE π
Ensuring a smooth onboarding journey to key accounts and provide ongoing support throughout their partnership with Alan.
The operational onboarding manager is accountable for operational excellence and long-term satisfaction of our most strategic accounts. They play a critical role as Alan continue expanding Enterprise and Public sector partnerships.
Scaling the role's process and support. We will need to design new guidelines & processes as we move forward, to scale this customized approach to onboarding!
π©βπ» Helping Our Admins
Your primary mission is to ensure operational excellence and an outstanding admin experience across a portfolio of key accounts (5 to 10 accounts per onboarding manager). You'll be the go-to expe...