NOC Engineer, Supervisor - Highrise AI
The NOC Engineer, Supervisor at Highrise AI, a subsidiary of Hut 8 Corp., is responsible for overseeing frontline Network Operations Center (NOC) teams to ensure continuous service uptime and rapid incident response for AI cloud infrastructure. Highrise AI specializes in GPU-native infrastructure tailored for modern AI workloads, offering scalable GPU compute across dedicated clusters, managed cloud, and confidential environments. The company integrates power, digital infrastructure, and compute at scale, serving as the compute and operations layer for next-generation GPU clusters.
In this role, the supervisor will manage NOC workflows, ensuring critical issues are addressed promptly. They will oversee compute, storage, and network resource pools to meet Service Level Agreement (SLA) commitments and respond to customer escalations during business hours and on-call rotations. The supervisor will lead incident management, drive impact prevention actions, and collaborate with customers to understand their use cases, enhancing reliability and performance. Additionally, they will create and maintain clear documentation, standards, and runbooks, and drive automation efforts to improve operational efficiency.
Candidates should possess a college diploma or university degree in computer science, engineering, or a related field, or equivalent work experience. A minimum of 5 years of experience supporting customers using compute infrastructure at scale in 24x7 environments is required, along with at least 5 years of hands-on experience in network and systems operations within large-scale compute environments. Experience with OpenStack or similar open cloud platforms is advantageous. A solid understanding of network technologies, including VLANs, VXLAN, OSPF, BGP, NSX or similar SDN technologies, routing, switching, and load balancing, is essential.
This full-time engineering role supports large-scale AI compute infrastructure across multiple sites. Travel to data centers for cluster commissioning, acceptance, and complex troubleshooting is required. Flexibility to assist with critical incidents or maintenance activities outside regular business hours is expected. The position offers a hybrid or remote work environment, depending on location. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At Highrise AI, employees have the opportunity to directly influence the performance, reliability, and production readiness of large-scale AI clusters. They will work alongside experienced infrastructure engineers and help define technical standards for a growing global AI infrastructure platform. The company fosters a collaborative environment where team members can debate ideas and alternatives in a meritocratic setting, with a steep learning curve and lessons from both senior and junior members. Employees can build a lifelong network of friends and professional connections at the cutting-edge intersection of technology, energy, and infrastructure.