NOC Engineer - Highrise AI
The NOC Engineer at Highrise AI, a subsidiary of Hut 8 Corp., plays a pivotal role in overseeing and managing the Network Operations Center (NOC) to ensure the seamless operation of AI and machine learning infrastructure. Highrise AI specializes in GPU-native infrastructure tailored for modern AI workloads, delivering scalable GPU compute across dedicated clusters, managed cloud, and confidential environments. As part of Hut 8 Corp., an energy infrastructure platform, Highrise AI integrates power, digital infrastructure, and compute at scale, serving as the compute and operations layer for next-generation GPU clusters.
In this role, the NOC Engineer is responsible for providing 24x7 oversight and response to service impacts affecting AI/ML infrastructure. Key duties include proactive monitoring, customer case triage, and incident management support, ensuring low-latency, context-aware direct customer support. The engineer manages impacts to compute, storage, and network resource pools to meet SLA commitments and aids in the triage of inbound cases, providing timely updates on incidents and escalation when necessary. Additionally, the role involves creating and maintaining clear documentation, standards, and runbooks, assisting Site Reliability Engineering (SRE) in fleet management, including firmware and configuration upgrades, and orchestrating planned maintenance. Collaboration with product and platform teams is essential to ensure the delivery of services and features that meet customer needs.
Candidates should possess a college diploma or university degree in computer science, engineering, or a related field, or equivalent work experience. A minimum of two years of experience in directly supporting customers using network and/or compute infrastructure at scale in 24x7 environments is required. Core competencies include strong analytical and problem-solving abilities with high attention to detail, effective prioritization and execution of tasks in high-pressure environments, and a strong customer service orientation. Excellent written and verbal communication skills, strong interpersonal skills, and the ability to collaborate effectively with minimal supervision are essential. A continuous improvement mindset with a proactive approach to automating and eliminating operational toil is also important.
This is a full-time, engineering role supporting large-scale AI compute infrastructure across multiple sites. Travel to data centers for cluster commissioning, acceptance, and complex troubleshooting will be required. Flexibility to assist with critical incidents or maintenance activities outside regular business hours is expected. This role is hybrid or remote depending on location. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At Highrise AI, employees have the opportunity to directly influence the performance, reliability, and production readiness of large-scale AI clusters. Working alongside experienced infrastructure engineers, individuals can help define the technical standards for a growing global AI infrastructure platform. The company fosters a collaborative environment where team members from diverse backgrounds, including software development, energy, engineering, entrepreneurship, investment banking, private equity, and management consulting, work together. Employees are encouraged to design and pitch new products, services, and initiatives to a leadership team consisting of serial entrepreneurs and seasoned executives. The company promotes a meritocratic setting where learning is continuous, and team members can build a lifelong network of friends and professional connections at the cutting edge of technology, energy, and infrastructure.