Manager, Vetify Supplier Support (B2B Customer Support)

The Manager of Vetify Supplier Support at Avetta leads a team dedicated to providing exceptional B2B customer support to suppliers within Avetta's network. This role is pivotal in ensuring that suppliers receive high-quality service across various support channels, contributing to Avetta's mission of fostering safe and compliant supply chains.

Key responsibilities include overseeing the daily operations of the Vetify Supplier Support team, managing a group of Team Leads, and ensuring effective performance management. The manager is tasked with driving process improvements, implementing automation and AI solutions to enhance supplier experience, and maintaining high standards of service delivery.

Candidates should possess over five years of experience managing call or support centers, including frontline teams, with a focus on performance management. Proficiency in support center operations, case management, and customer satisfaction metrics is essential. Experience with Salesforce Service Cloud or similar CRM platforms, along with strong skills in Microsoft Office applications, particularly Excel and PowerPoint, is required.

Avetta offers a collaborative work environment with opportunities for professional growth. The company emphasizes continuous improvement and innovation, providing employees with the tools and support needed to excel in their roles.