Manager, Mid-Market

The Mid-Market Account Management Manager at Mindbody leads a team responsible for managing a portfolio of mid-market customers. This role focuses on setting operating rhythms, coaching standards, and performance expectations to achieve strong retention and growth outcomes. The manager ensures the health of the team's book of business, including renewal execution, churn prevention, adoption, customer outcomes, expansion, and forecasting accuracy.

Key responsibilities include owning performance against new logo acquisition, churn, renewals, and net revenue retention targets across the team's portfolio. The manager builds and executes strategies to improve account health, adoption, and expansion outcomes. Additionally, they manage, coach, and develop Account Executives and Account Managers, setting clear expectations for account planning, customer engagement, and opportunity management. Regular activities involve conducting weekly one-on-ones, deal reviews, pipeline reviews, and skill coaching.

The role requires experience managing a team for 2-3 years in sales, account management, or customer success. A proven track record of driving retention and expansion outcomes for a book of business is essential. Strong coaching and performance management skills are necessary, along with comfort in structured forecasting, pipeline inspection, and data-driven decision-making. Excellent communication skills are crucial for managing upwards and partnering cross-functionally.

Mindbody offers a dynamic work environment that fosters innovation and curiosity, connecting businesses and individuals through cutting-edge solutions. Employees have opportunities for professional growth and development, contributing to enhancing wellness through technology. The company values diversity and encourages individuals from various backgrounds to apply.