Manager, Customer Success
The Manager of Customer Success at Cato Networks is a leadership role responsible for overseeing a regional team of Customer Success Managers (CSMs) within the Americas. This position reports directly to the AVP of Customer Success for the Americas and involves close collaboration with cross-functional teams to deliver exceptional value to customers. The role is remote, with the flexibility to be based anywhere within the United States, and requires up to 50% travel within the territory.
Key responsibilities include leading and managing the regional CSM team, setting targets, providing guidance, and ensuring the team's growth aligns with Cato's accounts. The manager will oversee the health, adoption, renewal, and growth of the assigned regional book of business, lead Cato's defined post-sales motion in the region, and build strong relationships with key stakeholders at executive and senior levels. Additional duties involve influencing internal cross-functional stakeholders to drive customer outcomes, structuring and pricing complex renewal and upsell opportunities, and monitoring team and individual performance against goals through regular performance reviews.
Candidates should have experience in a Customer Success function, managing teams at a high-growth SaaS software or technology vendor, ideally in the networking and/or security space. Experience in running a renewal and upsell business, with quota ownership, is preferred. Strong business acumen with the ability to independently identify and manage complex opportunities is essential. Excellent customer communication and presentation skills, the ability to effectively ask probing questions, and strong analytical thinking are required. Demonstrated ability to structure and price complex renewal and upsell opportunities, build strong relationships with executive-level stakeholders, and coach and mentor team members are also important. Strong problem-solving skills with the ability to own complex issues through to resolution are necessary.
Compensation for this role is competitive, with a total estimated compensation ranging from $220,000 to $260,000, depending on skill set, experience, location, training, and certifications. Cato Networks offers a comprehensive benefits plan, including health, vision, and dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave, and disability benefits.
Cato Networks is a cloud-native security firm that has recently expanded its research and development presence with a new hub in London's Holborn area, focusing on AI, security innovation, and support for small and medium-sized businesses. The company is led by networking and security pioneer Shlomo Kramer and has been recognized for its unique technology that inspired the SASE (Secure Access Service Edge) product category. Joining Cato Networks offers the opportunity to be part of a rapidly growing company at the forefront of cloud networking and security, with a strong emphasis on innovation and customer success.