Level 2 IT Support Engineer (NOC Engineer)

BrainRocket is seeking a Level 2 IT Support Engineer (NOC Engineer) to join our dynamic team in Valencia, Spain. As a global company specializing in end-to-end tech products across Fintech, iGaming, and Marketing, we have rapidly expanded our presence in multiple countries. Our team of 1,300 professionals is dedicated to innovation and excellence in technology solutions.

In this role, you will be responsible for monitoring production systems, responding to alerts, managing the incident lifecycle, performing log-level analysis, and troubleshooting to identify root causes. You will also reproduce and resolve customer issues, escalate when necessary, and maintain monitoring services to ensure optimal system performance.

The ideal candidate will have at least one year of IT experience, proficiency with logging, monitoring, and alerting tools such as the ELK stack, Grafana, PagerDuty, DataDog, Prometheus, or Coralogix, and strong troubleshooting skills. A willingness to work in a 24/7 shift schedule, experience with issue tracking systems like Jira, and proficiency in English and Russian are also required. Experience with iGaming industry products, Jenkins, and SQL is considered a plus.

We offer a comprehensive benefits package, including opportunities to work with the latest technologies, learning and development programs, a relocation package covering travel and initial accommodation, a company fitness corner, language skill development with partial compensation for classes, birthday presents, 20 working days of annual vacation, and partially paid breakfasts and lunches in the office.

At BrainRocket, we foster a culture of innovation and rapid growth, providing employees with opportunities to shape and launch impactful products. Joining our team means being part of a forward-thinking company that values creativity and professional development.