Legal Operations Manager
As a Legal Operations Manager at Thumbtack, you will be an integral part of the Legal team, ensuring the seamless operation of systems, vendors, finances, and workflows. This role is pivotal in enabling attorneys to focus on high-value legal work by independently managing and enhancing legal operations processes, driving measurable improvements in efficiency, cost, and quality across the function.
Your primary responsibilities will include overseeing all aspects of outside counsel and vendor management, such as managing the matter lifecycle in Legal Tracker, enforcing billing guidelines, approving invoices, handling monthly accruals, and onboarding new firms. Additionally, you will serve as the primary administrator for Ironclad, managing contract submitter access, NDA workflows, HRBP signer requests, and Okta group management. Financial duties encompass AP reconciliation, finance reporting, monthly forecasts, budget tracking across cost centers, settlement payments, and insurance procurement in partnership with Procurement. You will also manage and optimize the Legal team’s tech stack, including platforms like Legal Tracker, Mosaic, Ironclad, Navex/EthicsPoint, PLI, and Thomson Reuters, and lead the evaluation and integration of AI tools. Maintaining and improving knowledge management systems and supporting onboarding and due diligence initiatives are also key aspects of this role.
To be successful in this position, you should have over four years of experience in legal operations, paralegal work, or a related legal/business operations role, preferably within a technology company. Hands-on experience with e-billing and matter management platforms like Legal Tracker or equivalent, as well as contract lifecycle management tools such as Ironclad or equivalent, is essential. Strong financial acumen is required, including experience with invoice processing, budget tracking, AP reconciliation, and monthly accruals. A genuine enthusiasm and expertise in AI and legal technology, with proven experience using AI tools and a passion for modernizing legal team operations, will set you apart. Exceptional organizational skills, attention to detail, and the ability to manage multiple concurrent workstreams, deadlines, and stakeholders with minimal oversight are crucial. Strong communication skills and a service-oriented mindset are also important, as you will be the go-to person for attorneys and cross-functional partners to get things done accurately and efficiently. Experience in improving or scaling legal processes or systems, with demonstrated impact on efficiency, cost, or quality, is highly valued.
For candidates residing in Ontario and British Columbia, the expected salary range for this role is currently $102,000 to $132,000. Actual offered salaries will vary based on factors such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
Thumbtack is a virtual-first company, offering remote roles in the US, Canada, and the Philippines. We provide a comprehensive benefits package, including paid time off, remote work stipends, support for parents and caregivers, family formation benefits, mental health and financial coaching, and more. Our company culture emphasizes innovation, collaboration, and impact, making it an exciting place to grow your career.