Legal Operations Manager
The Legal Operations Manager at Saundra M. Davis, P.C., a personal injury law firm in Snellville, GA, is responsible for overseeing the firm's operational infrastructure. This includes managing people, processes, systems, training, and office administration to ensure clear responsibilities and consistent execution. The role is integral to integrating intake, claims progression, demand production, records routing, staff accountability, and technology systems into a cohesive workflow.
Key responsibilities encompass owning the firm's master operational task list, recurring calendar, project tracker, and weekly operating cadence, with clear owners, deadlines, and follow-up. The manager will translate attorney decisions and recurring instructions into documented processes, checklists, and ownership rules. Identifying bottlenecks, recommending practical solutions, and managing approved operational changes through implementation are also crucial aspects of the role.
Candidates should possess a bachelor's degree in business, operations, legal studies, or a related field, with a minimum of 4 years of operations leadership experience in a law firm environment. Experience in personal injury law is strongly preferred. Demonstrated ability to build, implement, enforce, and measure workflows, SOPs, training programs, and accountability systems is essential. Strong operational judgment, exceptional organizational and project-management skills, and proficiency with legal and business systems are required.
Compensation includes a monthly healthcare stipend of up to $350 after three months of employment, a 401(k) plan with a 3% employer match after three months, paid time off, and paid holidays.
The firm offers a dynamic and high-volume environment where the Legal Operations Manager plays a proactive and strategic role in building order out of chaos. This position is ideal for someone who thrives in managing complex workflows and understands that success is built in the details long before settlement or trial.