Leave & Accommodation Case Manager
About the Team
OpenAI’s People team aims to hire, engage, and retain world-class talent who will safely build and deploy universally beneficial Artificial General Intelligence (AGI). The Benefits team is an important subset of the HR team and is responsible for creating and delivering best in class, innovative benefits, and experiences for a rapidly growing employee population, both in and out of the US.
About the Role
We’re hiring a Leave & Accommodation Specialist to own day-to-day operations across OpenAI’s leave of absence and workplace accommodations programs. This is a hands-on, employee-facing role responsible for intake and case management, policy and compliance execution, HRIS and payroll coordination, and vendor partnership.
You’ll serve as a primary point of contact for employees and managers navigating leave or accommodation needs, exercising sound judgment and discretion in sensitive situations, and helping improve tools, documentation, and workflows across Total Rewards. This role reports to the Senior Manager, Global Leave & Accommodation.
Your Responsibilities:
- Own day to day end-to-end global leave and accommodations operations, from intake through system updates, payroll coordination, and resolution.
- Serve as a primary resource for U.S. and international employees and managers for leave and accommodation requests, including medical, parental, statutory, and other protected leaves, as well as ergonomic, disability-related, and religious accommodations.
- Ensure compliance with global applicable laws (e.g., FMLA, ADA, CFRA, PDL, FEHA), partnering with Legal on complex cases.
- Audit and maintain accurate global leave and accommodation data in HRIS systems (Workday preferred); partner with HR Systems on testing, audits, and issue resolution; ensure accurate advice-to-pay, coordinating company-paid time off, statutory benefits, vendor-reported pay events, and company top-ups.
- Support relationships with third-party administrators...