Lead, Supply Operations (Bangkok-based, relocation provided)
Agoda is seeking a Lead for its Supply Operations team in Bangkok. This role focuses on optimizing Agoda's extranet platform to enhance partner experience and drive commercial growth. The successful candidate will identify inefficiencies, lead end-to-end projects, benchmark against other Online Travel Agencies (OTAs), and collaborate closely with product and engineering teams to design and implement data-driven solutions.
Key responsibilities include identifying problems and opportunities to improve extranet efficiency, partner engagement, and self-service capabilities. The Lead will manage end-to-end projects, focusing on change management for new extranet launches, and benchmark extranet features against other OTAs to design competitive solutions. Collaboration with Product Management and Development teams is essential to design, implement, and roll out enhancements, as well as analyzing data to provide actionable insights for business decisions. Serving as a subject-matter expert for Agoda tools and systems, the Lead will drive continuous improvement and adoption.
The ideal candidate will have a proven ability to solve complex problems and design data-driven solutions, along with strong project management experience leading mid-to-large scale global initiatives. A technical mindset with an interest in systems, tools, and logic is important, as well as proficiency in SQL and data visualization tools like Tableau. Excellent written and verbal communication skills are required, along with demonstrated stakeholder management across multiple levels and regions. The ability to thrive in a fast-moving environment and prioritize multiple tasks, coupled with an ownership mentality and self-starter attitude, is essential.
While not specifically required, experience in the online travel agency (OTA) industry, familiarity with Agoda’s extranet platform or similar B2B portals, knowledge of additional analytics tools (e.g., Power BI, Looker), experience with agile product development processes, and strong interpersonal skills with the ability to mentor junior team members are considered advantageous.
The position offers a competitive salary range of THB 150,000 to THB 250,000, along with relocation assistance for candidates moving to Bangkok. Agoda provides a dynamic multicultural environment with opportunities to influence a critical B2B product, develop cross-functional leadership skills, and contribute to the company's mission of bridging the world through travel.