Key Account Success Manager (x/f/m)
As a Key Account Success Manager at Doctolib, you will play a pivotal role in ensuring the long-term satisfaction and success of our major clients, including hospitals and medical care centers. Collaborating closely with our deployment and sales teams, you will contribute significantly to the digital transformation of the healthcare sector by fostering strong, trust-based relationships with key stakeholders.
Your primary responsibilities will include acting as the central point of contact for hospital directors, medical leaders, and department heads, developing and implementing strategic account plans, and promoting optimal product usage. You will conduct regular analyses to assess client needs, identify upsell opportunities, and drive the continuous development of our Key Account Success strategies.
The ideal candidate will possess a relevant degree or equivalent professional experience, with at least 3-5 years in customer success, key account management, or similar roles, preferably within the healthcare or SaaS industries. Strong communication skills, strategic thinking, and the ability to manage complex stakeholder structures are essential. Fluency in German and English is required, with French language skills considered a plus.
Doctolib offers a comprehensive benefits package, including a detailed onboarding program through our Doctolib Academy, public transportation tickets, discounted Urban Sports Club memberships, lunch vouchers, and a company pension plan. Employees enjoy 28 vacation days, with an additional day for each full calendar year of employment, up to a maximum of 30 days. We also provide extensive development opportunities, such as in-house e-learning programs, learning days, and various training sessions.
Joining Doctolib means becoming part of a mission-driven company dedicated to improving healthcare access and efficiency. We foster a collaborative and inclusive work environment, offering flexible working hours and hybrid work options to support work-life balance. This role presents an excellent opportunity to contribute to meaningful change in the healthcare industry while advancing your career in a dynamic and supportive setting.