Key Account Manager - Paylater (Online Merchant & Payment Gateway/ EDC Partner)

The Key Account Manager - Paylater (Online Merchant & Payment Gateway/EDC Partner) at Cermaticom is responsible for managing and nurturing relationships with key online merchants and payment gateway partners. This role is integral to the company's Paylater product, aiming to enhance client satisfaction and drive strategic initiatives within the fintech sector.

Key responsibilities include acting as the primary contact for key accounts, understanding client objectives, and addressing their needs promptly. The manager will develop and execute strategic account plans in collaboration with the Business Development Team, monitor account performance, and ensure contract deliverables are met. Additionally, the role involves collaborating with internal teams to deliver solutions aligned with client goals and proactively identifying and resolving any issues within key accounts.

The ideal candidate holds a Bachelor's Degree in Marketing, Business Administration, Communications, or a related field, with 3-5 years of experience in a client-facing or customer success role. Essential skills include impeccable communication, interpersonal, and negotiation abilities, fluency in English and Bahasa, strong execution and analytical capabilities, and proficiency in Microsoft Office. A self-starter with an entrepreneurial mindset and adaptability to new challenges is highly valued.

Cermaticom offers a dynamic work environment with opportunities for professional growth. Employees are encouraged to take initiative and contribute to the company's mission of simplifying financial product access through technology. The company fosters a culture of openness, transparency, and meritocracy, providing a platform for individuals to thrive and make a significant impact in the fintech industry.