Junior IT Office Support

Monks is seeking a Junior IT Office Support professional to join our team in Buenos Aires. This role is integral to ensuring the smooth operation of our workspaces and providing technical support to our BR.Monks. As part of our global IT team, you will contribute to maintaining a comfortable and efficient working environment.

In this position, you will be responsible for installing and maintaining computer hardware and printers, providing and replacing equipment as necessary. You will handle incoming issues and requests from our Monks, offering first-line support for troubleshooting and setting up new colleagues promptly. Additionally, you will ensure the proper functioning of meeting rooms, support presentations and events, and maintain the general tidiness of the office by managing hardware and cables. Regular checks to keep workstations complete and functional, assisting with office moves, and managing IT equipment inventory are also key aspects of this role. Furthermore, you will oversee the onboarding and offboarding processes, including arranging equipment pickups, and build strong relationships with all Monks and teammates.

The ideal candidate is fluent in English and IT terminology, capable of supporting both Windows and Mac systems. A considerable level of independence is required, as you will often work autonomously while representing our global IT team. Strong communication and relationship-building skills, a proactive and hands-on approach, and the ability to manage time effectively are essential. Previous experience in a similar role and familiarity with device management tools are advantageous.

Monks offers a dynamic and inclusive work environment with opportunities for professional growth. We are committed to building a respectful and empowering workplace where diverse perspectives are valued. Joining our team means contributing to innovative projects and collaborating with talented professionals in a global setting.