Junior Customer Service Agent [Danish Speaking]

Videoslots is seeking a Junior Customer Service Agent who is fluent in Danish to join their dynamic team in Malta. As a leading provider in the iGaming industry, Videoslots offers a diverse and innovative environment where employees can thrive and contribute to the company's success.

In this role, you will be the first point of contact for players, assisting them through live chat, email, and phone calls. Your responsibilities will include providing timely and professional solutions to customer inquiries, explaining products, site policies, and promotions, and updating customer account details as necessary. Additionally, you will support players in responsible gambling practices and collaborate with the Fraud and Payments team to address customer queries.

The ideal candidate will be a native Danish speaker with a C1 level of English proficiency, both spoken and written. Flexibility to work on a shift basis is essential. Strong listening skills, an empathetic approach, and exceptional organizational abilities are crucial. The ability to handle stressful situations while maintaining a positive attitude is also important.

Compensation includes private health insurance, a wellness allowance, and a relocation package to Malta, which covers flight expenses and two weeks of accommodation. Employees also enjoy fresh daily breakfast and lunch, birthday leave, and various company and team-building events.

Videoslots fosters a culture of passion, boldness, and integrity, creating an environment where employees are encouraged to innovate and deliver exceptional player experiences. The company offers opportunities for professional development and career progression within the iGaming industry.