IT Support Specialist -Cleared
Voyager Technologies, Inc. is seeking an IT Support Specialist to provide on-site support at their Folsom, California location. This role involves delivering reliable, secure, and responsive IT assistance within a regulated aerospace, defense, and space technology environment. The successful candidate will operate independently, adhering to Voyager's standards and ensuring the protection of systems and classified data requiring a Top-Secret security clearance.
Key responsibilities include providing hands-on Tier 1–3 IT support for users at the Folsom site, encompassing hardware, software, operating systems, access, collaboration tools, peripherals, and meeting-room technology. The specialist will manage incidents and requests through Voyager's service desk platform, maintain clear documentation, and troubleshoot issues related to Windows, macOS, Microsoft 365, endpoint management, identity/access, VPN, printers, mobile devices, and local connectivity. Additionally, the role involves supporting device lifecycle activities, including provisioning, repair coordination, decommissioning, and inventory management, as well as executing onboarding, offboarding, access changes, device setup, and secure return procedures in accordance with Voyager standards.
Candidates should possess a high school diploma or equivalent, combined with relevant IT certifications, and have at least 3 years of hands-on IT support experience. An active Top Secret security clearance is required at the time of hire, with the ability to maintain clearance eligibility. Experience supporting Windows, macOS, Microsoft 365, endpoint management, identity/access, collaboration tools, printers, peripherals, and common enterprise applications is essential. A working knowledge of networking fundamentals, endpoint security, device lifecycle, ticketing systems, and IT service management practices is also necessary. Strong customer service, written documentation, troubleshooting, prioritization, and communication skills are vital for success in this role.
The compensation for this position ranges from $75,000 to $130,000 per year, depending on experience and qualifications. Voyager Technologies offers a comprehensive benefits package, including flexible time off, comprehensive medical, dental, and vision coverage for employees and their families, with a significant portion of premiums covered by the company and many benefits paid at 100% for employees. Additional benefits include flexible, affordable gym memberships with over 12,700 options nationwide, a 401(k) retirement plan with a 50% company match on contributions up to 8%, company wellness programs supporting physical and mental well-being, and additional voluntary benefits and employee support resources.
Voyager Technologies is an innovative space, defense, and national security technology company committed to advancing and delivering transformative, mission-critical solutions. The company tackles complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets, leading in the race for technological and operational superiority from ground to space. Joining Voyager offers the opportunity to work alongside a highly talented team in an innovative, mission-driven environment, contributing to the development of technologies that protect lives and expand frontiers.