IT Support Engineer - US Working Hours (12:00CET - 20:00CET)
Position Overview:
As Fonoa grows, we seek an IT Engineer to help us scale internal IT processes and deliver outstanding support to our globally distributed team.
You’ll play a key role in shaping how we approach IT across the company—working closely with teams like People Ops, Finance, Legal, Sales, and Engineering to ensure everyone has what they need to do their best work.
We rely on Google Workspace, Slack, Zoom, and other third-party tools to connect and get things done. Our fleet consists primarily of Macs, with a mix of Windows and Linux laptops in the wild.
This role is ideal for someone who enjoys wearing multiple hats. On any given day, you might be onboarding a new joiner, responding to IT support requests, improving internal processes, exploring ways to enhance security, or automating something that used to take hours. You will also be part of the on-call rotation for urgent IT and Security requests.
If you’re passionate about helping people, love automation, and care deeply about good IT practices—we’d love to hear from you.
Key Responsibilities:
- Build a smooth, reliable day-one setup experience by making sure new joiners have the right hardware, software, and access from the start.
- Own and resolve help desk requests, supporting employees with day-to-day technical issues.
- Be part of the rotation in the on-call calendar for the team.
- Administer and maintain our Google Workspace environment, including user provisioning, group and calendar management, security settings, and support for day-to-day operations.
- Manage the full lifecycle of IT equipment—from procurement and repairs to replacements and secure disposal.
- Create and maintain clear, proper documentation for internal IT processes.
- Manage user access and permissions across our internal tools and platforms.
- Keep our hardware inventory accurate and up-to-date.
- Work closely with vendors and service providers to evaluate and support the tools we rely on.
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